1. General refund eligibility by service type and performance stage

Refund eligibility is reviewed case by case based on (a) the specific service purchased, (b) the scope agreed in writing, and (c) the work stage reached at the time of cancellation. Fixed-scope deliverables, consulting hours, campaign management, and recurring services are assessed under different rules because performance milestones and cost structures differ.

2. Cancellations before work begins

• If cancellation is requested before any billable work starts, service fees may be eligible for a full or near-full refund.
• Administrative, onboarding, payment-processing, or compliance costs already incurred may be deducted where legally permitted.
• Any approved third-party commitments placed before cancellation are handled under the third-party cost terms below.

3. Cancellations after work begins

• Once work has started, refunds are generally prorated, if applicable, according to completed project stages, time logged, and resources allocated.
• Amounts corresponding to completed milestones, delivered strategic outputs, or consumed service periods are typically non-refundable.
• Any remaining prepaid portion may be reviewed for partial refund only where unperformed scope can be clearly separated and not already committed.

4. Non-refundable completed work and approved deliverables

Fees tied to completed services are non-refundable. This includes work already performed, deliverables shared for review, and deliverables approved by the client. Approval may be explicit (written acceptance) or evidenced by implementation/use of delivered materials.

5. Third-party expenses and advertising spend

• Service fees charged by our company are separate from third-party charges (for example: ad platforms, media placements, software tools, freelancers, or distribution vendors).
• Third-party costs and ad spend are generally non-refundable once committed, spent, or invoiced by the external provider.
• Where a third-party provider issues a credit or refund, we pass through that credit net of any non-recoverable processing costs.

6. Recurring or subscription cancellation behavior

• Recurring services continue for the active billing period unless cancelled before the applicable renewal cutoff stated in the service agreement.
• Cancellation stops future renewals; it does not retroactively refund the current or prior billed periods except where required by law.
• Work completed during an active billing cycle remains billable and non-refundable under the completed-work terms.

7. Refund request submission requirements

To request review, submit a written refund request with your full name, company name (if applicable), invoice/payment reference, service purchased, reason for request, and supporting correspondence. Requests should be sent through our Contact page from the email address associated with the engagement.

8. Refund processing timing and original payment method handling

If approved, refunds are generally processed within 7–14 business days after final determination, subject to banking and card-network timelines. Refunds are ordinarily returned to the original payment method. If that method is unavailable, an alternative compliant method may be used after identity and payment verification.

9. Dispute guidance

If you disagree with a refund outcome, contact us first with any additional records so we can complete an internal review. We aim to resolve disputes in good faith through documented communication before escalation to external payment or legal channels.